Lifetime Warranty & Return
Lifetime Warranty Policy
We stand behind the quality and craftsmanship of our products and are proud to offer a Lifetime Warranty.
Our Lifetime Warranty covers manufacturing defects and failures under normal use for the lifetime of the product. Depending on the issue, KORDIZ may provide replacement spare parts, repair the product, or replace the product entirely at our discretion.
The Lifetime Warranty does not provide monetary refunds and does not cover normal wear and tear, cosmetic scratches or discoloration resulting from use, accidental damage, misuse, improper installation, unauthorized modifications, loss, theft, or damage caused by failure to follow product care instructions.
Warranty coverage applies to the original purchaser and proof of purchase may be required.
We do our best to review and process warranty requests within one week.
U.S. Warranty Requests
For approved warranty claims within the United States, replacement parts or products are covered under the Lifetime Warranty. A $15 handling and shipping fee applies to each warranty shipment.
International Warranty Requests
For warranty requests outside the United States, the customer is responsible for applicable shipping, return shipping, customs duties, taxes, and other related transportation costs.
30-Day Return Policy
We want you to love your KORDIZ gear. If you're not completely satisfied, you may request a return within 30 days of delivery.
To qualify for a full refund, the product must be unused, clean, undamaged, and returned with its original packaging and accessories.
Products returned with signs of use, dirt, scratches, damage, or missing packaging or accessories may be subject to a $10–$20 restocking fee per item, or may be refused depending on their condition.
Once your return is received and inspected, approved refunds are typically processed within 3–5 business days. Additional processing time may be required by your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to an error by KORDIZ.
After the 30-day return period:
- Refunds and exchanges are no longer available, including for unused products.
- Size or color exchanges are not available unless the original option has been discontinued and KORDIZ approves an alternative.
- Customized or personalized products cannot be returned or exchanged, but eligible manufacturing defects remain covered by our warranty.
How to Submit a Return or Warranty Request
To initiate a return, warranty claim, or spare-part request, contact us at contact@kordiz.com or use the Contact Us link on our website.
Please include your order number, a description of the issue, and photos when applicable. This helps our team review your request as quickly as possible.
A Note on Leather & Color Variations
Leather is a natural material, and variations in color, grain, texture, and finish are part of its unique character. These natural variations are not considered manufacturing defects.
We make every effort to represent product colors accurately. However, differences in leather tanning, production batches, lighting, photography, and computer or mobile displays may result in slight variations from the colors shown online.